At Riva Agro, we stand behind the quality of our dry fish products and want you to be completely satisfied with your purchases. If for any reason you are not fully satisfied, you may return your order within 7 days for a full refund.
Returns
- You may return any unused, undamaged items in their original packaging within 7 days of delivery.
- To initiate a return, please contact our customer support team at [[email protected] / +91 8767230373] to obtain a return authorization number and shipping instructions.
- Customers are responsible for return shipping costs, unless the return is due to our error.
- Refunds will be issued to the original payment method used for the order.
Refunds
- Full refunds will be issued for all eligible returns received within 7 days of delivery.
- Refunds will be processed within [7] business days of receiving the returned item.
- Please note that shipping costs are non-refundable.
Exceptions
- Custom or personalized orders are not eligible for returns or refunds.
- Perishable items, such as certain seafood products, cannot be returned for food safety reasons.
- Items that have been used, damaged, or are missing original packaging may not be eligible for a full refund.
We want you to be completely satisfied with your Riva Agro purchase. If you have any issues or concerns, please don’t hesitate to reach out to our friendly customer support team. We’re here to help!